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Privacy Policy - Lipoxy

At Lipoxy, we attach great importance to the protection of your personal data. This privacy policy explains what information we collect, how we use it, and what your rights are.

1. What information do we collect?

We may collect the following information:

  • First and last name

  • Postal address and email address

  • Phone number

  • Payment information (processed securely by our service providers)

  • Order history

  • Browsing data (cookies, IP address, browser type, pages viewed).

2. How we collect information

  • When creating your account or placing your order on our site

  • During your exchanges via email, contact form or social networks

  • Through the use of cookies and audience measurement tools.

3. Why we collect information

Your data is used for:

  • Processing and shipping your orders

  • Communicating with you regarding your purchases or our services

  • Improve your user experience on our site

  • To send you promotional offers and newsletters, if you agree.

4. With whom we share information

Your personal data is never sold. It may only be shared with:

  • Our secure payment providers (e.g., Stripe, PayPal)

  • Our carriers (e.g., Colissimo, Mondial Relay)

  • Our technical partners (hosting provider, statistical tools).

5. Where is the information stored?

Your data is hosted in the European Union by our web hosting provider, in accordance with applicable security standards.

6. How long do we keep the information

  • Order data: 10 years (legal accounting obligation)

  • Customer and marketing data: 3 years after your last contact with us

  • Cookies: maximum 13 months.

7. How we protect information

We implement technical and organizational security measures (encryption, limited access to authorized employees, secure hosting) to protect your data against loss, unauthorized access or disclosure.

8. Your rights

In accordance with the GDPR, you have rights over your data:

  • Access and rectification

  • Deletion ("right to be forgotten")

  • Limitation of treatment

  • Objection to processing (including for marketing purposes)

  • Data portability.

To exercise your rights, contact us at: [your contact email].

9. Changes to the Privacy Policy

We may update this policy to reflect legal or technical developments. The date of the last update will be indicated at the top of the page.

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