Delivery Policy - Lipoxy

At Lipoxy, we do our best to ensure that your personalized creations reach you quickly and in perfect condition.

1. Delivery Zones

• We deliver to mainland France.

• For orders outside of France (European Union, French Overseas Departments and Territories), please contact us before placing your order.

2. Preparation and shipping times

• Custom products: generally allow 2 to 5 working days for manufacturing before shipping.

• Products in stock: dispatch within 48 working hours.

• Delivery times then vary depending on the carrier chosen (on average 2 to 5 working days).

3. Delivery methods

We offer several delivery options:

• Colissimo home delivery or to a collection point

• Mondial Relay collection point

• Hand delivery possible in Villefranche-sur-Saône (by appointment).

4. Delivery costs

• Delivery costs are calculated automatically during the ordering process, based on weight and the chosen delivery method.

• Delivery is free from [X € purchase] (if you want to make an offer).

5. Order tracking

Once your order has been shipped, you will receive an email with a tracking number to track your package in real time.

6. Delivery delays or problems

• Delivery times are estimates only. We are not responsible for delays caused by the carrier.

• In case of a damaged package, you must report it immediately to the carrier and contact us within 48 hours with supporting photos.

7. Return of parcel

If a parcel is returned due to an incorrect address or failure to claim it at a collection point, the reshipping costs will be borne by the customer.